KENNEWICK, WASH. – Cascade Natural Gas received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region in a tie, according to a national survey.
The 2013 J.D. Power Gas Utility Residential Customers Satisfaction StudySM was released today. Cascade Natural Gas received a score of 655, which tied with Intermountain Gas Company for the highest among midsize natural gas utilities in the West Region. The regional average score was 646. The study looks at six survey areas: billing and payment, price, corporate citizenship, communications, field service and customer service.
“This is an outstanding recognition for our employees who make it their highest priority every day to provide safe and reliable natural gas service,” said Scott Madison, executive vice president and general manager of Cascade Natural Gas. “Cascade takes great pride in serving our more than 264,000 customers in Washington and Oregon.”
In its 12th year, the study surveys customer satisfaction across a number of factors, including billing and payment, price, corporate citizenship, communications, customer service and field service.
Cascade Natural Gas is a natural gas distribution company serving approximately 260,000 residential, commercial, industrial and transportation customers in 96 communities in Washington and Oregon. Cascade is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as “MDU.” For more information about MDU Resources, visit the company’s Web site at www.mdu.com. For more information about Cascade, visit www.cngc.com.
Media Contact: Mark Hanson at (701) 530-1093 or firstname.lastname@example.org