Txoj Cai Sau Nqi thiab Lub Luag Haujlwm
Txhua tus neeg tau txais kev pabcuam los ntawm Cascade Natural Gas Corporation muaj qee txoj cai thiab lub luag haujlwm hais txog kev them nqi thiab kev them nyiaj rau peb cov kev pabcuam.
Tsim kom muaj credit
- Ob tus neeg nyob hauv tsev thiab cov neeg lag luam yuav tsum tsim kom muaj credit thaum lub sijhawm thov.
- Koj yuav tsum tau them ib qho kev tso nyiaj ruaj ntseg yog tias koj tsis tuaj yeem ua kom pom cov keeb kwm qiv nyiaj txaus siab.
- Kev ruaj ntseg yuav tsum tau ua raws li ob feem kaum ob ntawm kwv yees siv txhua xyoo. Yog tias koj tsis tuaj yeem them qhov kev tso nyiaj ruaj ntseg, peb tuaj yeem ua haujlwm nrog koj los tsim lwm txoj kev them nyiaj.
- Kev ruaj ntseg tso nyiaj yuav rov qab tau tom qab 12 lub hlis ntawm kev them nyiaj txaus siab.
General Billing Information
Hauv Washington: Peb yuav nyeem koj lub ntsuas ntsuas txhua 30 hnub. Cov nuj nqis raug tsim thiab xa tuaj rau hnub tom qab thiab tas sijhawm thiab them nyiaj thaum tau txais. Cov nqi yuav dhau los 22 hnub tom qab. Yog tias tsis tau txais cov nyiaj them poob haujlwm dhau los ntawm hnub kawg, tsab ntawv ceeb toom yuav raug xa los yog xa tus kheej mus rau koj qhov chaw nyob thiab yuav tsum them nyiaj hauv yim hnub ua haujlwm. Ua ntej kev txiav tawm, tsab ntawv ceeb toom kawg 72-teev yuav raug xa hauv xov tooj, xa ntawv, lossis xa tus kheej mus rau koj qhov chaw nyob qhia rau koj paub txog hnub txiav tawm. Yog tias peb tsis tuaj yeem tiv tauj koj thaum lub sijhawm qhov kev pabcuam raug txiav, peb yuav tso ib daim ntawv ceeb toom ntawm koj qhov chaw nyob hauv qhov chaw pom tseeb.
Peb muaj ntau txoj kev them nqi rau cov neeg siv khoom xav tau kev pab.
Hauv Oregon: Peb yuav nyeem koj lub ntsuas ntsuas txhua 30 hnub. Cov nuj nqis raug tsim thiab xa tuaj rau hnub tom qab thiab tas sijhawm thiab them nyiaj thaum tau txais. Cov nqi yuav dhau los 22 hnub tom qab. Yog tias tsis tau txais cov nyiaj them poob haujlwm dhau hnub dhau los, tsab ntawv ceeb toom yuav raug xa los yog xa tus kheej mus rau koj qhov chaw nyob, thiab yuav tsum them nyiaj hauv 15 hnub. Ua ntej kev txiav txim siab, daim ntawv ceeb toom zaum kawg ntawm kev them nyiaj hauv tsib hnub ua haujlwm yuav raug xa los ntawm kev xa xov tooj, lossis xa tus kheej mus rau koj qhov chaw nyob qhia koj txog hnub ntawm kev sib txuas. Yog tias peb tsis tuaj yeem tiv tauj koj thaum lub sijhawm qhov kev pabcuam raug txiav, peb yuav tso ib daim ntawv ceeb toom ntawm koj qhov chaw nyob hauv qhov chaw pom tseeb.
Peb muaj ntau txoj kev them nqi rau cov neeg siv khoom xav tau kev pab.
Ob leeg Oregon thiab Washington Cov neeg siv khoom tuaj yeem xaiv los sau npe rau daim nqi hluav taws xob (eBill). Hloov daim ntawv sau nqi xa mus rau koj qhov chaw nyob, e-mail yog tsim los ceeb toom rau koj tias koj daim nqi muaj nyob rau saib los ntawm Cascade's Online Account Services. Qhov kev pabcuam no xav kom koj sau npe rau tus account online. Los ntawm tus as khauj no, koj tuaj yeem saib koj daim nqi tsis ntev los no, piv rau cov nqi dhau los ntawm lub hli dhau los lossis xyoo dhau los (txog 2 xyoos dhau los), thiab them nyiaj dawb. Thaum cuv npe kawm kom tau txais eBills, txhua qhov kev txiav txim plaub ntug yuav ua raws li cov lus qhia ib txwm muaj rau txhua lub xeev tau teev tseg saum toj no thiab cov neeg siv khoom tseem yuav tau txais cov ntawv ceeb toom cuam tshuam raws li tau piav qhia saum toj no.
Discontinuance ntawm Kev Pabcuam
Tej zaum koj yuav tsum tau muab peb (3) hnub (Washington) thiab tsib (5) hnub (Oregon) ceeb toom yog tias koj npaj siab yuav txiav kev pabcuam. Yog tias koj tsis muab kev ceeb toom kom raug, koj tuaj yeem lav rau kev siv.
- Tsuas yog thaum muaj kev phom sij rau lub neej lossis khoom ntiag tug, kev siv dag siv dag zog, kev ua haujlwm tsis zoo, lossis ua txhaum txoj cai, peb yuav tsis txiav kev pabcuam yam tsis muaj kev ceeb toom kom raug.
- Tsuas yog raws li kev pom zoo, peb yuav tsis muab kev pabcuam rau hnub Saturday, Hnub Sunday, hnub so raws cai, lossis lwm hnub uas peb tsis tuaj yeem rov tsim kev pabcuam rau tib lossis hnub tom qab.
Cov Ntawv Pov Thawj Kho Mob
Hauv Washington: Yog tias koj ceeb toom rau peb txog kev kho mob xwm txheej ceev uas yuav tsum tau ua txuas ntxiv ntawm kev pabcuam hauv tsev, peb yuav txuas ntxiv kev pabcuam rau lub sijhawm zoo ntawm tsib hnub ua haujlwm kom koj tuaj yeem sau ntawv pov thawj ntawm tus mob. Cov ntawv pov thawj kho mob tsuas yog siv tau rau lub sijhawm ntev ntawm qhov xwm txheej tau lees paub mus ntev thiab tsis pub dhau 60 hnub yam tsis muaj kev rov ua dua tshiab, thiab koj yuav tsum nkag mus rau hauv daim ntawv cog lus them nyiaj thiab khaws tag nrho cov nqi tam sim no. Koj tuaj yeem thov kev kho mob xwm txheej ceev tsuas yog ob zaug hauv ib puas nees nkaum (120)-hnub lub sijhawm.
Hauv Oregon: Yog tias koj ceeb toom rau peb txog kev kho mob xwm txheej ceev uas yuav tsum tau ua txuas ntxiv ntawm kev pabcuam hauv vaj tse, peb yuav txuas ntxiv kev pabcuam rau 14 hnub kom koj tuaj yeem sau ntawv pov thawj ntawm tus mob. Cov ntawv pov thawj kho mob tsuas yog siv tau rau lub sijhawm ntev ntawm qhov xwm txheej tau lees paub mus ntev thiab tsis pub dhau rau lub hlis rau cov ntawv pov thawj tsis qhia txog kev mob ntev thiab tsis pub dhau 12 lub hlis rau cov mob ntev, yam tsis muaj kev txuas ntxiv. Koj yuav tsum tau nkag mus rau hauv daim ntawv cog lus them nyiaj thiab khaws tag nrho cov nqi tam sim no.
