Safety Is Our Top Priority
Like you, we have been keeping a close watch on the latest news regarding coronavirus (COVID-19) and are taking every precaution to limit the risk of contracting or spreading the virus. You can rest assured we will never send any Cascade personnel to your home or business who has been diagnosed with COVID-19 or has knowingly come in contact with someone diagnosed with COVID-19. We are closely following all recommendations from the Centers for Disease Control and Prevention (CDC), and we advise you do the same. You can find CDC information regarding COVID-19 here. These temporary practices of social distancing may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
These measures are implemented to ensure the health and safety of our employees who are relied upon 24/7 to provide safe and reliable natural gas service and emergency response.
What We’re Doing
Everything we can to help our customers! At this time, Cascade Natural Gas is implementing a moratorium on service disconnections for non-payments related to hardships incurred from COVID-19. We are also temporarily waiving late fees and interest.
- We will work with customers on payment plan options.
In Washington, Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Cascade is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.
Our Online Account Services offers options for managing your account online, including paying your bill, scheduling or stopping service, and updating your account information.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. Our Customer Service Representatives are now asking questions to ascertain the health status of everyone in your home or business when a technician visit is necessary.
We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
What You Can Do
Follow recommendations set forth by the CDC. If a Cascade Natural Gas representative must visit your property, please refrain from handshaking, and close interaction.
Utilize the many online options we offer for managing your account, paying your bill, or obtaining financial assistance. You can view our online account options below or on our Online Account Services page.
Understand that we may ask questions regarding your health and the health of those in your home or business when scheduling a technician visit. Please answer these questions honestly.
Be vigilant against scammers! Unfortunately, scammers are looking for any way to exploit the COVID-19 pandemic for their own gain. Remember, we will never call and demand payment over the phone. Cascade personnel and our third party contractors will have identification and marked vehicles. For more information on how to spot and avoid scams, visit our Scam Awareness page.
Thank you for your cooperation during this difficult time.