KENNEWICK, WASH. – Nov. 30, 2022 – Cascade Natural Gas received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to the J.D. Power 2022 Gas Utility Residential Customer Satisfaction StudySM.
The J.D. Power 2022 Gas Utility Residential Customer Satisfaction StudySM was released Wednesday. Cascade Natural Gas received a score of 787, which was the highest among midsize natural gas utilities in the West Region. The west midsize average score was 757. The study looks at six factors: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer service.
“Our employees take great pride in providing safe and reliable natural gas to our more than 310,000 customers in Washington and Oregon,” said Nicole Kivisto, president and CEO of Cascade Natural Gas. “We’re honored by this recognition of their hard work.”
The 2022 Gas Utility Residential Customer Satisfaction StudySM, in its 21st year, is based on more than 57,000 responses from residential customers of 84 large and midsize gas utilities across the continental United States. The study was fielded between January 2022 and October 2022.
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