Residential Services
Residential Energy Solutions
From the cozy warmth of a gas fireplace to cooking the perfect omelet over the flame of a gas stove, gas delivers the many small comforts that make life a little richer. Clean, energy-efficient natural gas. The comforts of home at a fraction of the cost of electricity.Check out the Frequently Asked Questions below to get more information about appliances or services.
Billing rights and responsibilities
Each customer receiving services from Cascade Natural Gas Corporation has certain rights and responsibilities regarding billing and payment for our services.
A detailed version of the Rights and Responsibilities is listed below for each state:
Low-Income Energy Assistance Program
(LIHEAP)
Programs are available to help low-income households pay part of their energy bills. Find out more…
Frequently Asked Questions
I'M TRYING TO LOGIN TO MY ACCOUNT AND HAVE NOT RECEIVED MY MULTI-FACTOR AUTHENTICATION (MFA) CODE. WHAT SHOULD I DO?
We have found that most customers who report they have not received their MFA code in their email when attempting to login to their account are using either Hotmail or Outlook as their email client. Hotmail and Outlook have a “Focused Inbox” feature that is enabled by default and presorts emails. This presort feature will often put the MFA code emails in the users junk folder. You can resolve this by classifying the MFA emails as “Not Junk” or by disabling the “Focused Inbox” feature. You can disable “Focused Inbox” by clicking “View” in the top menu and then clicking “Show Focused Inbox.”
We are working with our email administrators to remedy this issue so presort does not classify MFA emails as Junk. Until we have this resolved, please use the method above.
Is natural gas available at my home?
Simply contact our customer service center at 888-522-1130. A Cascade representative will let you know how close natural gas is to your location.
How do I get a Bill/Payment History?
Cascade offers Online Account Services. Once enrolled, you can log in to your Cascade online account quickly and securely access your account information.
What is Oregon Wildfire Displacement Protection?
In the event a Cascade Natural Gas Oregon customer is under a level 2 or 3 evacuation notice due to wildfires, Cascade will enact a moratorium on the disconnection of service for non-payment on the day the evacuation order is established through the day after the order has been lifted.
A customer who has been disconnected for non-payment within the 72 hours prior to a wildfire evacuation order may request service be reconnected after the order has been lifted. Cascade will make every effort to reconnect the customer.
Will my yard be dug up when they install the gas lines?
Installation can often be done with minimal impact on your lawn or property. Our construction crews are very sensitive to your property and are careful to return the site to its original condition.
When is my meter read?
Cascade Natural Gas goal is to read meters as close to every 30 days as possible. Weekends and holidays may add a day or two to the read dates. Occasionally, it may be necessary to estimate your meter reading due to weather, access, or other reasons. If your meter reading is estimated, the reason will be stated on your bill. All estimates are based on the average monthly consumption for a three-year period if available.
How much will it cost to have natural gas installed?
It depends on the distance your home is from the gas main, the natural gas appliances you select and other factors. New construction homes with open trenches may have little or no cost. Contact our customer service center at 888-522-1130 for more information on bringing natural gas to your home.
How much money can I save by converting to natural gas?
See the cost comparison for your area on our Rates & Services page.
How much will appliances cost?
The price will vary with the model, style, and contractor. We recommend you contact several HVAC dealers in your area for bids.
What is the Field Visit Charge?
This charge covers a portion of the cost associated with sending an employee out to read the meter and issue a closing bill when service is disconnected.
How can I get natural gas to my home?
Review the information on our Start, Stop, or Transfer page. Then contact a HVAC dealer to choose the right equipment for your home. Learn more about converting to natural gas.
Can propane appliances be converted to natural gas?
Many propane appliances can be easily converted at a low cost. Consult your contractor about converting your propane appliances to natural gas.
Does Cascade Natural Gas Corporation install natural gas appliances?
An independent HVAC dealer/contractor will install the indoor gas piping and the appliances you select. Cascade Natural Gas will install the underground piping up to and including a meter on an outside wall of your home.
How soon can I get natural gas service to my building?
Contact our customer service center at 888-522-1130 to check the schedule. While natural gas can be installed virtually any time of year, it’s best to do it before the winter heating season begins. Of course, the sooner you install natural gas, the sooner you’ll start saving money and enjoying the many other benefits of natural gas.
Required Information for Meter Install
- Has the Service line been installed?
- Is this a Residential or Commercial Property?
- Subdivision Name, Lot & Block Number
- Has the Pressure Test been complete?
- Permit Number#?
- Has the Pressure Test been inspected or tagged by the City/County/State?
- Has the house piping been tied to the meter bar?
- Is it level?
You will need to be able to verify the gas appliances and individual BTU loads listed on Premise Characteristics.
- Have there been any additions or deletions to the gas equipment that we should know about?
- What is the name and contact phone number of the contractor/heating dealer or customer for us to contact regarding any other questions?
- Is the Address visible from the street?
- Do we have clear access to the meter set location?
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