Customer Service
PERMANENT CHANGE TO CUSTOMER SERVICE HOURS
Effective June 1st, 2020, customer service will be available from 7:30 A.M. – 6:30 P.M. Emergency response will remain available 24/7 by calling 888-522-1130.
As always, you have the ability to manage your Cascade account online. This includes making payments, starting or stopping service, updating contact information, and many other account functions. Online Account Services is always available on any device. Click here to learn more or to register your account.
Gas Service Emergency
You can report a gas leak, carbon monoxide alarm, a line break or any other natural gas service emergency by contacting us at 888-522-1130 any time of day. Please do not make emergency requests via email. Find out more…
Customer Service Requests
Contact Cascade Natural Gas Monday through Friday, 7:30 A.M. – 6:30 P.M. at 888-522-1130
Privacy Information
Cascade Natural Gas Corporation respects and protects your privacy and recognizes the importance of our customers’ trust. The page, We Value Your Privacy, will help inform you of the types of nonpublic personal information that we collect, security measures that we take, and how we share information inside and outside of our company. We also understand the importance of protecting the privacy of all information provided by customers and other visitors to the website.
Continuous Service Program
For property owners who would like to maintain continuous service to properties they rent, we offer a Continuous Service Agreement (CSA) program. Please visit our Property Owners & Landlords page for more information.
Communications | Bill Inserts
To see communication pieces that accompany customer bills throughout the year, please visit our Monthly Customer Communications page.
Customer Forms
View, download, and print Cascade Natural Gas Corporation Customer Release and Application Forms by visiting our Customer Forms page.
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