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Continuous Service Agreement

Cascade Natural Gas Corporation (CNGC) has recently completed an in-depth review and analysis of our Continuous Service Program. In an effort to better serve our customers who have requested continued service at specified locations, we have made some changes to our program and to the Continuous Service Agreement (previously titled “Landlord Service Agreement“). The program, though somewhat restructured, remains free of charge and provides property owners and property management companies the ability to maintain constant, year-round utility service to a property without the worry of interruption if a tenant moves out. The purpose of the program is to provide continuous service to property owners, however, it is not intended as a property management tool. The program does offer several advantages:

  • Allows CNGC to place service into your name, without interruption, if we are advised the property is being vacated.  The agreement also allows the option to transfer service into your name in the event the tenant account is discontinued for nonpayment.
  • Automatic transferring of service.  This avoids the natural gas service being shut off, thus eliminating the possibility of damage to your property, such as freeze-up during the winter months.
  • When energy service is reverted into your name, reconnection fees do not apply if a Continuous Service Agreement is in effect.

Property Portal

Now you can view details and request changes to your Continuous Service Agreement online. Enroll today and start to manage your CSA through the Property Portal website. The following online tasks are available through the portal:

  • Add or remove properties on your Continuous Service Agreement
  • Check the service status of existing properties
  • Determine if service at an address is in your name or a tenant's name

To activate a CSA with CNGC, visit our Property Portal to quickly complete the process online.

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Continuous Service Agreement Details

For more information, or to activate a CSA by mail, fax or email, review the CSA documentation available at the following links and process according to the instructions provided.

Continuous Service Agreement
Exhibit A: Service Locations
Exhibit B: CSA Authorization

 

Tips for filling out the Agreement

Incomplete or incorrectly-filled-out forms cause delays in processing your Continuous Service Agreement (CSA) and leave your properties unprotected.  Before sending us a completed CSA, be sure to do the following:

  1. Check a box in Section 4 titled DISCONNECTION.



  2. Ensure that the CNGC Account Holder Name and Signature have been filled in on each page

    1. The CNGC Account Holder Name should be identical on each page (name and spelling).
    2. The CNGC Account Holder Name is the name that should appear on the bill when the service reverts.
    3. The Signature should be identical on each page (Signature name can be different from the CNGC Account Holder Name if for a business).
  3. The document “Exhibit B: CSA Authorization” above is an optional part of the CSA.  It is for the owner of a property(ies) to designate a third-party company, or individual, who is authorized to make transactional changes to the CSA. If there is no property manager, or other authorized third party, it is not necessary to complete Exhibit B.