As the situation with COVID-19 (coronavirus) continues to evolve, Cascade’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, an essential service which requires employees being available 24/7 to fulfill critical roles and emergency response.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.
Hardship grants now available for Washington customers through the Cascade WEAF Program
The Washington Utilities and Transportation Commission (UTC) today approved temporary changes to Cascade Natural Gas’s Washington Energy Assistance Fund (WEAF) to provide aid to customers who have lost income due to the COVID-19 pandemic.
Residential natural gas customers having trouble paying their bills will be able to apply for hardship grants of up to $400 from current WEAF funds, and the existing cap of $500 per program year per household has been lifted.
Additionally, the low-income verification requirement to qualify for Cascade’s WEAF program has been relaxed so that customers experiencing a sudden loss of income can receive aid quickly.
PERMANENT CHANGE TO CUSTOMER SERVICE HOURS
Effective June 1st, 2020, customer service will be available from 7:30 A.M. – 6:30 P.M. Emergency response will remain available 24/7 by calling 888-522-1130.
As always, you have the ability to manage your Cascade account online. This includes making payments, starting or stopping service, updating contact information, and many other account functions. Online Account Services is always available on any device. Click here to learn more or to register your account.
As the situation with COVID-19 (coronavirus) continues to evolve, Cascade’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, which requires employees being available 24/7 to fulfill critical roles and emergency response.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.
Notice of Proposed Rate Increase for Washington Customers
For information about the proposed rate increase, or information on how to leave your comments with the Washington Utilities and Transportation Commission (WUTC), click here.
