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Our Customer Service Lines are experiencing high call volume. Many service options are available online through the Customer Service Portal. If you are not registered for the Portal, you can do so easily by clicking here and completing the registration.
If you need to speak with a Customer Service Representative, please be patient as we work to get to all calls as fast as possible while providing superior service.

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washington energy assistance fund

Hardship grants now available for Washington customers through the Cascade WEAF Program

The Washington Utilities and Transportation Commission (UTC) today approved temporary changes to Cascade Natural Gas’s Washington Energy Assistance Fund (WEAF) to provide aid to customers who have lost income due to the COVID-19 pandemic.

 Residential natural gas customers having trouble paying their bills will be able to apply for hardship grants of up to $400 from current WEAF funds, and the existing cap of $500 per program year per household has been lifted.

Additionally, the low-income verification requirement to qualify for Cascade’s WEAF program has been relaxed so that customers experiencing a sudden loss of income can receive aid quickly.

Read the full news release here.

cascade natural gas winter help

The COVID-19 pandemic has created a greater need for help. A portion of Winter Help funds will go directly to those experiencing hardship as a result of the pandemic.

Winter Help funds are designed to help our neighbors with temporary heating emergencies. Often these financial setbacks are temporary and can be relieved with a little concern and assistance from friends like you.

Cascade Natural Gas will match every dollar you contribute to Winter Help, dollar for dollar, to a maximum match of $50,000. Your tax-deductible dollars also are guaranteed to be used in your community. Contributions to Winter Help can be made automatically with your payment each month or as a one-time pledge. Your total amount of annual donations will be printed on your bill.

Click here for the pledge card.

Do you own a covered commercial building over 50,000 square feet? If so, there is a new statewide Clean Building Performance Standard (Standard) that may apply to a building you own. The Standard is mandatory for all covered commercial buildings located in the state of Washington, starting in 2026. A covered commercial building is a building where the sum of nonresidential, hotel, motel and dormitory floor areas exceed 50,000 gross square feet, excluding the parking garage area.

The Department of Commerce (Commerce) will be posting compliance requirements and a full list of possible covered commercial buildings on the Clean Buildings webpage, available beginning July 1, 2021. The list was generated using records obtained from each county assessor and other available information sources. Commerce will also be mailing notification letters to building owners after quality assurance checks on the list are complete.

The Early Adopter Incentive Program also launches on July 1, 2021. The program provides financial incentives to encourage early compliance with the Standard. A form will be available on the webpage on the day of the launch for building owners to communicate their intent to apply. Incentive funds are limited to $75 million. For more information about this program and the qualifications for applying, please visit the Clean Buildings Early Adopter Incentive Program webpage.

Call 811 Before You Dig

Property Portal for Property Owners and Landlords

View details and request changes to your Continuous Service Agreement online.

The following online tasks are available through the portal:

  • Add or remove properties on your Continuous Service Agreement
  • Check the service status of existing properties
  • Determine if service at an address is in your name or a tenant’s name

Property Portal

NEW Rebates for Washington Residential and Commercial Customers.

Updated incentives for Washington residential and commercial customers have been posted. Included, are rebates for installation of energy efficient windows.*

Cascade Natural Gas offers many valuable incentives for both residential and commercial customers. Get a full list of incentives, as well as, applications and qualifying information by visiting our Energy Efficiency page.

*Some restrictions apply. See details and incentives list for residential (installs after 02/01/2021) (installs before 02/01/2021) and commercial customers.

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