IMPORTANT NOTICE REGARDING THE BIG HEART GRANT
Many customers were sent a letter stating their account was automatically credited through our Big Heart Grant. Unfortunately, an error caused this letter to be sent to some customers who did not automatically qualify for the grant. We are working to notify customers who received this letter in error, and sincerely apologize for the confusion this has caused. If you received this letter, you may still be eligible for the Big Heart Grant. Call Customer Service at 888-522-1130 to find out if you qualify. For a correct account balance, please refer to your next Cascade Natural Gas bill or log in to your CNGC online account here.
We are doing everything we can to help our customers through this unprecedented time. We are working with federal, state, and local agencies to provide financial assistance for those in need. Click the button below to find out more about your energy assistance options.
Hardship grants now available for Washington customers through the Cascade WEAF Program
The Washington Utilities and Transportation Commission (UTC) today approved temporary changes to Cascade Natural Gas’s Washington Energy Assistance Fund (WEAF) to provide aid to customers who have lost income due to the COVID-19 pandemic.
Residential natural gas customers having trouble paying their bills will be able to apply for hardship grants of up to $400 from current WEAF funds, and the existing cap of $500 per program year per household has been lifted.
Additionally, the low-income verification requirement to qualify for Cascade’s WEAF program has been relaxed so that customers experiencing a sudden loss of income can receive aid quickly.
The COVID-19 pandemic has created a greater need for help. A portion of Winter Help funds will go directly to those experiencing hardship as a result of the pandemic.
Winter Help funds are designed to help our neighbors with temporary heating emergencies. Often these financial setbacks are temporary and can be relieved with a little concern and assistance from friends like you.
Cascade Natural Gas will match every dollar you contribute to Winter Help, dollar for dollar, to a maximum match of $50,000. Your tax-deductible dollars also are guaranteed to be used in your community. Contributions to Winter Help can be made automatically with your payment each month or as a one-time pledge. Your total amount of annual donations will be printed on your bill.
Notice of Proposed Rate Increase for Washington Customers
For information about the proposed rate increase, or information on how to leave your comments with the Washington Utilities and Transportation Commission (WUTC), click here.
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