Scam Alert
We have been made aware of a letter being sent to our customers with the Cascade Natural Gas logo, and stating there has been a data breach and the customer’s information has been compromised. THIS IS A SCAM. Do not reply to the request to contact them via the information in the letter. We have not had a data breach, and we did not send the letter. If you receive this letter, please call Customer Service at 888-522-1130 and let us know. We take great care in protecting our customers and their information, and will work to get this scam shutdown as soon as possible. Please visit this page for more information on how to avoid getting scammed. Thank you.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.
Hardship grants now available for Washington customers through the Cascade WEAF Program
The Washington Utilities and Transportation Commission (UTC) today approved temporary changes to Cascade Natural Gas’s Washington Energy Assistance Fund (WEAF) to provide aid to customers who have lost income due to the COVID-19 pandemic.
Residential natural gas customers having trouble paying their bills will be able to apply for hardship grants of up to $400 from current WEAF funds, and the existing cap of $500 per program year per household has been lifted.
Additionally, the low-income verification requirement to qualify for Cascade’s WEAF program has been relaxed so that customers experiencing a sudden loss of income can receive aid quickly.
The COVID-19 pandemic has created a greater need for help. A portion of Winter Help funds will go directly to those experiencing hardship as a result of the pandemic.
Winter Help funds are designed to help our neighbors with temporary heating emergencies. Often these financial setbacks are temporary and can be relieved with a little concern and assistance from friends like you.
Cascade Natural Gas will match every dollar you contribute to Winter Help, dollar for dollar, to a maximum match of $50,000. Your tax-deductible dollars also are guaranteed to be used in your community. Contributions to Winter Help can be made automatically with your payment each month or as a one-time pledge. Your total amount of annual donations will be printed on your bill.
As the situation with COVID-19 (coronavirus) continues to evolve, Cascade’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, which requires employees being available 24/7 to fulfill critical roles and emergency response.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.
Notice of Proposed Rate Increase for Washington Customers
For information about the proposed rate increase, or information on how to leave your comments with the Washington Utilities and Transportation Commission (WUTC), click here.
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