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Cascade Natural Gas ranks highest in the region in J.D. Power Study for second year in a row

KENNEWICK, WASHINGTON – September 5, 2019 – Cascade Natural Gas received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to  the J.D. Power 2019 Gas Utility Residential Customer Satisfaction Study.

The J.D. Power 2019 Gas Utility Residential Customer Satisfaction StudySM was released Tuesday. Cascade Natural Gas received a score of 794, which was the highest among midsize natural gas utilities in the West Region. The regional average score was 751. The study looks at six study factors: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer service.”

“Our employees take great pride in providing safe and reliable natural gas to our more than 294,000 customers in Washington and Oregon,” said Nicole Kivisto, president and CEO of Cascade Natural Gas. “We’re honored by this recognition of their hard work.”

The 2019 Gas Utility Residential Customer Satisfaction Study, in its 18th year, is based on more than 57,800 responses from residential customers of 84 large and midsize gas utilities across the continental United States. The study was fielded between September 2018 and July 2019.

View the complete J.D. Power Press Release here.

Cascade Natural Gas is a natural gas distribution company serving approximately 294,000 residential, commercial, industrial and transportation customers in 96 communities in Washington and Oregon. Cascade is a subsidiary of MDU Resources Group, Inc., a member of the S&P MidCap 400 index and the S&P High-Yield Dividend Aristocrats index and is Building a Strong America® by providing essential products and services through its regulated energy delivery and construction materials and services businesses. For more information about MDU Resources, see the company’s website at For more information about Cascade, visit




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