Oregon - Cascade Natural Gas Corporation

Protecting Customer Information

Cascade collects only the information it needs to provide safe, reliable, and affordable natural gas service to its customers. Energy discount and affordability programs may be available to customers based on their household size and income. When Cascade collects information about household size and income, it protects that information as described in Cascade’s privacy policy. Cascade encourages customers who would like to know more about bill assistance options to contact Cascade’s Customer Service at 888-522-1130.

We understand that our customers are concerned about the safety and the security of their information. This is especially true in immigrant communities. Cascade does not ask about customers’ immigration status. Cascade also does not require customers to provide their Social Security Numbers to receive service or bill assistance.

Cascade may occasionally be required to disclose customer information under state and federal law. For example, if a judge orders Cascade to produce customer information, Cascade must comply. Cascade cannot, however, share information that it does not have, like Social Security information or the immigration status of its customers.

Energy assistance for income-QUALIFIED households

If you are having difficulty paying your natural gas bill, Cascade Natural Gas and its Community Action Agency partners are available to help with solutions provided through the Energy Discount Program (EDP) bill payment assistance program.

Applying for EDP

Applying for EDP is easy. You simply self-attest your household income and the number of residents in your home to establish your eligibility. Here are the ways you can do this:

Call Cascade customer service at 888-522-1130.
Complete an online application at cngc.com. After which, a Cascade representative will contact you.
Contact your local Community Action Agency, which is listed below.

Eligibility for EDP

EDP eligibility is based on the number of residents living in a customer’s home and the sum of household income, with the exception of income earned by residents who are 18 years old or younger.

Oregon customers may receive EDP if their household is at or below 150% Federal Poverty Levels (FPL) or 60% State Median Income (SMI), whichever is more advantageous for the customer.

If you meet these qualifications, you may enroll in EDP by self-attesting your household income to Cascade Customer Service at 888.522.1130, or by contacting your local Community Action Agencies listed at the bottom of this page.

EDP Discounts

EDP offers the following four tiers of generous bill discounts and arrearage relief grants, if needed.

Tier	Income Level	Arrearage Relief Grant	Monthly Bill Discount
1	0-25% FPL, 0-15% SMI	90%	95%
2	26-50% FPL, 16-30% SMI	86%	70%
3	51-100% FPL, 31-45% SMI	83%	45%
4	101-150% FPL, 46-60% SMI	80%	15%

Customers enrolled in EDP will receive benefits for up to 24 months and will have the option to re-enroll at the end of their 24-month term.

Winter Help

Winter Help is an assistance program funded by customer and Company donations. Winter Help has provided bill assistance to more than 15,000 families since the program started in 1989.

Cascade matches each dollar donated to Winter Help up to a yearly total of $50,000. Contributions are tax deductible and are guaranteed to be used in your community.

If you would like to contribute a one-time donation or make a monthly pledge, please complete the Winter Help form | Spanish and mail it either with your gas payment or mail it with your donation to:

Cascade Natural Gas
Winter Help
8113 W Grandridge Blvd
Kennewick, WA 99336

If you are including your donation on your natural gas payment stub, please remember to check the box noted on your stub for your donation to be applied correctly.

Call Cascade customer service at 888-522-1130 to apply for Winter Help.

LIHEAP

The Low-Income Home Energy Assistance Program (LIHEAP) provides income-qualified households with financial grants to be applied toward their energy bills. You may apply for this program at one of the Community Action Agencies listed below. Please note, these income guidelines are updated periodically, so be sure to check back regularly.

The Oregon Housing and Community Services website provides income guidelines for LIHEAP.
Cascade’s LIHEAP brochure also provides income guidelines, essential energy assistance facts, and contact information in your area.

Weatherization Assistance

Cascade Natural Gas is pleased to partner with the Weatherization Assistance Programs in Oregon. These Community Action Agencies offer free home weatherization and energy efficiency improvements to income-qualified residential dwellings heated with natural gas. Please contact one of the Community Action Agencies listed at the bottom of this page for additional information or to apply for weatherization assistance.

Your Community Action Agency will qualify you, perform an energy savings review, and install the energy efficiency and weatherization measures in your home. If needed, the Community Action Agency will also make any health and safety or weatherization-related repairs needed in the home prior to the installation of any energy efficiency measures. Potential improvements may include:

Insulation in attics, walls, and floors
Insulation around duct work and hot water pipes
Sealing air leaks in the building, especially around windows and doors
Clean, tune, and repair heating and cooling systems and, if necessary, replace existing systems with high-efficiency natural gas furnaces and water heaters

Community action Agencies

Community Connections
Call for an appointment
2810 Cedar Street
Baker City, OR 97814-2233
541-523-6591

NeighborImpact
Application available at NeighborImpact locations, on their website, by phone, or email
For an application:
Telephone: 541-504-2155
Email: [email protected]

Klamath Lake Community Action Services (KLCAS)
Application available on their website
2316 South 6th St., Suite C
Klamath Falls, OR 97601
866-665-6438

CINA
Community in Action
Application available on their website
915 SW 3rd Ave.
Ontario, OR 97914-2124
541-889-9555

CAPECO
Community Action Program of East Central Oregon
Call for an appointment or application available on their website, by phone, email, or by mail
211 SE Byers Ave
Pendleton, OR 97801
800-752-1139

Oregon Human Development Corporation
Call for an appointment or LIHEAP applications are available at OHDC locations, by phone, and email.
Telephone: 503-245-2600
Email: [email protected]

Additional Languages

All EDP program communications are provided in English and Spanish.

Cascade’s webpage (www.cngc.com) can be translated into the following languages:

Chinese (Simplified)	Japanese	Somali
English	Khmer	Spanish
Filipino	Korean	Swahili
French	Punjabi	Ukrainian
Hmong	Romanian	Vietnamese
Indonesian	Russian

If you need any Cascade communications translated, please call Customer Service at 888-522-1130 or email [email protected]. Translation services are available when calling Customer Service.

Additional Resources

Dial 2-1-1

211 works a bit like 911. Calls to 211 are routed to a local or regional calling center. The 211 center’s referral specialists have databases of resources available from private and public health and human service agencies. They match callers’ needs to available resources and may refer callers to an agency or organization that can provide assistance.

Types of Referrals Offered by 211

Basic Human Needs Resources – food and clothing banks, shelters, rent assistance, and utility assistance
Physical and Mental Health Resources – health insurance programs, Medicaid and Medicare, maternal health resources, health insurance programs for children, medical information lines, crisis intervention services, support groups, counseling, and drug and alcohol intervention and rehabilitation
Work Support – financial assistance, job training, transportation assistance, and education programs
Access to Services in Non-English Languages – language translation and interpretation services to help non-English-speaking people find public resources (Foreign language services vary by location)
Support for Older Americans and Persons with Disabilities – adult day care, community meals, respite care, home health care, transportation, and homemaker services.
Children, Youth and Family Support – childcare, after-school programs, educational programs for low-income families, family resource centers, summer camps and recreation programs, mentoring, tutoring, and protective services
Suicide Prevention – referral to suicide prevention help organizations