Big Heart Grant | Financial Hardship Program
The Big Heart Grant program will close to Washington customers on Monday, 03/28/2022 as the limit of available funds is reached.
Customers are eligible for the Big Heart Grant if they are a Washington customer and earn no more than 200% of the Federal Poverty Level or are an Oregon customer and earn no more than 300% of the Federal Poverty Level. Individual customers can receive multiple grants up to $2,500 in additional bill assistance. Customers who received energy assistance in the past may automatically receive a grant to forgive account balances due, up to the $2,500 limit. Eligible customers who have not received energy assistance should call our customer service center at
888-522-1130 for more information or to apply.
The Big Heart Grant Program is in addition to all other grants, and does not disqualify customers from receiving further assistance, or assistance from other organizations.
Hardship grants now available for Washington customers through the Cascade WEAF Program
The Washington Utilities and Transportation Commission (UTC) today approved temporary changes to Cascade Natural Gas’s Washington Energy Assistance Fund (WEAF) to provide aid to customers who have lost income due to the COVID-19 pandemic.
Residential natural gas customers having trouble paying their bills will be able to apply for hardship grants of up to $400 from current WEAF funds, and the existing cap of $500 per program year per household has been lifted.
Additionally, the low-income verification requirement to qualify for Cascade’s WEAF program has been relaxed so that customers experiencing a sudden loss of income can receive aid quickly.
Energy assistance for low-income households
The Low-Income Home Energy Assistance Program (LIHEAP) helps low-income households pay part of their energy bills. You can find out if you’re eligible for this program and apply for help at one of the state agencies below. Please note, these guidelines are updated periodically, so be sure to check back regularly.
Income guidelines for LIHEAP
Our LIHEAP brochure will also provide income guidelines, essential energy assistance facts and contact information in your area:
Cascade Natural Gas is pleased to partner with the Weatherization Assistance Programs in Washington and Oregon. These community action and low income agencies offer free home weatherization and energy efficiency improvements to income-qualified residential dwellings heated with natural gas. Please contact your Energy Assistance Agency for additional information or to apply for weatherization assistance.
Participant qualification, energy reviews, and installation are performed by a community action agency. Potential improvements (following a complete home energy review) include:
- Insulation in attics, walls, and floors
- Insulation around duct work and hot water pipes
- Sealing air leaks in the building, especially around windows and doors
- Clean, tune, and repair heating and cooling systems and, if necessary, replace existing systems with high-efficiency natural gas furnaces and water heaters
Energy Assistance Funds
Oregon: If you are a customer in Oregon, funds are collected through a Public Purpose Charge (PPC) each month on your gas bill. These funds are used for conservation and renewable energy projects, schools, low-income weatherization, low-income housing and low-income utility bill assistance. Oregon customers may apply for available funds through the Energy Assistance Agencies listed below.
Washington: If you are a customer in Washington, funds are collected through the Schedule 593, Washington Energy Assistance Fund (WEAF) Program Cost Recovery charge to assist qualified low income customers with utility bill assistance. Washington customers may apply for available funds through the Energy Assistance Agencies listed below.
Winter Help is our own program for helping Cascade Natural Gas customers. We’ve helped more than 10,000 families since starting the program in 1989.
When you contribute to Winter Help, we will match each dollar donated up to a total of $50,000. Contributions are tax-deductible and guaranteed to be used in your community.
If you would like to contribute a one-time donation or a monthly pledge amount, please complete the Winter Help form and mail it with gas payment or mail the completed form with your donation to:
Cascade Natural Gas
P.O. Box 7608
Boise, ID 83707-1608
If you are including your donation on your payment stub, please remember to check the box, as noted on your stub, for your donation to be applied correctly. Winter Help is registered under the Charitable Solicitations Act in Washington. Financial disclosure information may be obtained at 360-725-0378.
Energy and Weatherization Assistance Agencies
Community Action Programs of Eastern-Central Oregon
Application available on their website or by mail
721 SE 3rd, Suite D
Pendleton, OR 97801
Community Action Council of Lewis, Mason & Thurston Counties
Application available on their website or by phone
3020 Willamette Dr NE
Lacey, WA 98516
Community Action Agency of Skagit County
Application available on their website or by phone (8:30a, first Wednesday of each month)
160 Cascade Place
Burlington, WA 98233