News from Cascade

  • Washington State Gas Utilities Challenge New Air Rule

    Sep 28, 2016

    Avista Corporation, Cascade Natural Gas Corp., NW Natural and Puget Sound Energy jointly filed an action in the U.S. District Court for the Eastern District of Washington challenging Washington Department of Ecology’s recently promulgated Clean Air Rule (“CAR”). The four companies will also file litigation in Thurston County Superior Court.

    Washington’s natural gas utilities believe that reducing greenhouse gas emissions is a matter that needs addressing, but CAR is not the solution. Each utility represented in this case provided feedback and public comment to improve the rule, but ideas put forward were not incorporated. We are asking the courts to find that CAR is invalid.

    A better approach, supported by the utilities, is a comprehensive nationwide solution to reduce greenhouse gases. Policy changes, combined with ongoing and effective conservation programs, customer education, and technology advancements are the key to reducing carbon emissions.

    The CAR rulemaking process will have the unintended consequence of increasing carbon emissions while penalizing customers for using clean efficient natural gas. CAR suffers several critical flaws with respect to electric and natural gas utilities that will result in adverse environmental impacts:

    CAR will increase net carbon emissions regionally from the electric power sector by discouraging the use of existing modern and clean natural gas facilities in Washington state in favor of out-of-state coal plants and less efficient out-of-state natural gas plants.

    • • To meet CAR emissions requirements, the utilities’ only option is to purchase ERUs because they have a duty to serve customers and meet the natural gas demand of customers.

    • • The need for Emission Reduction Units (ERUs) will force a significantly increased reliance on electricity generated out of state, elsewhere on the Western Interconnection grid, which is not regulated by CAR.

    • • This could result in a net increase of carbon emissions and other pollutants in the region as electricity generated by coal-fired plants will likely replace that previously provided by clean efficient natural gas.

    • • Washington state currently has one of the strictest emission performance standards in the country for natural gas plants. This rule will restrict operation of these highly regulated plants and increase reliance on less efficient out-of-state plants.

    CAR will discourage people from adopting clean natural gas for home heating and push them toward more polluting fuels, resulting in increased emissions.

    • • The cost of natural gas provided in the state will increase as the CAR cap on emissions lowers and compliance costs go up. These costs will be shouldered by customers using natural gas.

    • • Customers will incrementally be incentivized away from clean natural gas, toward other fuels such as wood or less efficient electricity to heat their homes.

    • • The movement away from the direct use of clean natural gas will result in more greenhouse gas emissions and increased particulate pollution from less efficient more polluting sources of energy.

    CAR could require the development of new energy projects in Washington at a pace and scale that may not be cost effective or achievable.

    • • It is likely that there will not be enough offsets in a market for covered parties to comply with CAR. This will cause utilities to fall out of compliance with the rule.

    • • The lack of available offsets will cause covered parties to scramble to create projects that generate emission reduction units. Such projects, not needed for energy purposes, will artificially drive energy costs higher.

    About The Clean Air Rule (CAR)

    CAR attempts to reduce greenhouse gas emissions from “covered entities” in the state of Washington. The rule applies to stationary sources located in the state, such as large manufacturers, as well as to petroleum producers and natural gas utilities. CAR sets a cap on emissions associated with covered entities, which decreases over time. Entities have to reduce their carbon emissions, develop projects that would cut others’ emissions, or purchase emission reductions from others.

    Notably, CAR covers natural gas distributors and subjects them to an emissions reduction pathway based on the indirect emissions of their customers. CAR regulates the emissions of natural gas utilities’ 1.2 million customers across the state, adding to the cost of natural gas for homes and businesses. Natural gas distributors have inconsequential carbon emissions. Their role is primarily to deliver natural gas to customers and ensure its safe delivery.

  • J.D. Power recognizes Cascade Natural Gas for outstanding customer satisfaction

    Sep 14, 2016

    Cascade Natural Gas received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region for the second straight year, according to a national study.

    The 2016 J.D. Power Gas Utility Residential Customers Satisfaction StudySM was released today. Cascade Natural Gas received a score of 728, which was the highest among midsize natural gas utilities in the West Region. The regional average score was 703. The study looks at six study factors: safety and reliability, billing and payment, price, corporate citizenship, communications, and customer service.

     “To achieve this honor for the second straight year is outstanding recognition for our employees, who make it their highest priority every day to provide safe and reliable natural gas service,” said Scott Madison, executive vice president and general manager of Cascade Natural Gas. “We take great pride in serving our nearly 277,000 customers in Washington and Oregon.”

     The 2016 Gas Utility Residential Customer Satisfaction Study, in its 15th year, is based on more than 62,000 responses from residential customers of 82 large and midsize gas utilities across the continental United States. The study was fielded between September 2015 and July 2016. 

  • Aug. 11 (8/11) a reminder to always call 811 before digging

    Aug 11, 2016

    With August 11 almost here, Cascade Natural Gas hopes this date on the calendar, 8/11, will serve as a natural reminder for residents to call 811 prior to any digging project to have underground utility lines marked. Every six minutes an underground utility line is damaged nationwide because someone decided to dig without first calling 811.

     When calling 811, homeowners and contractors are connected to the local one call center, which notifies the appropriate utility companies of their intent to dig. Professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags, spray paint or both. This is a free service.

     Striking a single line can cause injury, repair costs, fines and inconvenient outages. Every digging project, no matter how large or small, warrants a call to 811. Installing a mailbox, building a deck, planting a tree and laying a patio are all examples of digging projects that need a call to 811 before starting. After all, calling before you dig is the law.

     “On Aug. 11 and throughout the year, we remind homeowners and professional contractors alike to call 811 before digging to eliminate the risk of striking an underground utility line,” said Eric Martuscelli, vice president of operations at Cascade Natural Gas. “It really is the only way to know which utilities are buried in your area.”

     The depth of utility lines can vary for a number of reasons, such as erosion, previous digging projects and uneven surfaces. Visit www.call811.com for more information about safe digging practices.

  • Cascade Natural Gas files rate decrease request with Washington UTC

    Aug 03, 2016

    Cascade Natural Gas Corporation announced today that it has filed a Purchased Gas Adjustment (PGA) with the Washington Utilities and Transportation Commission to reflect the annual adjustment in the cost of natural gas. The overall request is an 8.53 percent decrease for Cascade customers in Washington.

    “The bulk of this decrease request is associated with the decrease in the commodity cost of gas,” said Nicole Kivisto, president and CEO of Cascade Natural Gas. “We are pleased to be able to pass these lower prices onto our customers. The abundant supply of natural gas currently being produced and the record amount of natural gas in storage are the main drivers for lower gas costs.”

    The cost of natural gas makes up the largest segment of a customer’s bill and is a straight pass-through cost to customers. Cascade does not make a return on the cost of gas.

    The effect of the filing means a residential customer using 49 therms a month can expect a decrease of $2.92 on average per month, or approximately $35.04 for a 12-month period. A commercial customer using an average of 271 therms a month can expect a decrease of $23.37 per month or approximately $280.45 for a 12-month period.

    Cascade was recently granted a $4 million (1.62 percent) general rate increase by the UTC, which will go into effect on Sept. 1. The net effect of the general rate increase and the PGA decrease will be an overall rate decrease for customers of $13.6 million on an annual basis, or 6.59 percent. The net effect of the general rate increase and the PGA decrease means a residential customer using 49 therms a month can expect a decrease of $1.61 on average.

    A PGA is a mechanism designed to pass the actual costs of gas supplies to customers. It is very common for the company to either under or over collect through the year as the natural gas market changes throughout the year. The actual purchase price usually differs from the projected price.

     The proposed rate decrease is expected to go into effect on Sept. 1, upon UTC approval.

  • City of Athena, Oregon Proposes a City Tax Ordinance Change to customers residing within the city limits

    Jun 27, 2016

    The City of Athena has increased the City Tax (franchise fee) it charges Cascade Natural Gas Corporation for doing business in its jurisdiction. In accordance with the billing requirements established by the State in OAR 860-022-0040, residents of Athena will see the City Tax charged on their monthly gas bill increase from 0.5 percent to 4 percent. This increase will be effective August 1, 2016.

  • City of Sumas Washington Implements Natural Gas Usage Tax

    May 25, 2016

    NOTICE OF ORDINANCE CHANGE – City Tax

    The City Council of Sumas has imposed a new city tax on natural gas usage within the city limits under Ordinance No. 1682. The city council has imposed a natural gas use tax of 1 percent on the gross revenues. The amount of tax paid shall be limited to $500.00 per month.

    The new natural gas use tax will be reflected in all bills of customers living within the city limits of Sumas rendered on and after July 1, 2016. The 1 percent Natural Gas Use Tax will be paid by the customers on their monthly billing statements as “City Tax”.

  • Cascade Natural Gas a founding partner in EPA’s Methane Challenge Program

    Mar 31, 2016

    Cascade Natural Gas, a subsidiary of MDU Resources Group, Inc., is one of the founding partners in the Natural Gas STAR Methane Challenge Program.

    The U.S. Environmental Protection Agency’s Methane Challenge Program provides a mechanism through which oil and natural gas companies can make and track ambitious commitments to reduce methane emissions. The program officially launched today at the Global Methane Forum in Washington, D.C.

    The Methane Challenge Program provides a platform for partners to showcase their efforts to reduce methane emissions, improve air quality, and capture and monetize natural gas.

    Cascade Natural Gas and its sister utility companies will focus on excavation damages.

    “Excavation damage to our natural gas pipelines by third parties is a significant cause of our emissions and the main reason we are placing our focus on this area,” said Nicole Kivisto, president and CEO of Cascade Natural Gas. “Calling for locates before you dig will be a big part of our continued education and promotion in this area. We believe it’s important to be a founding partner in this voluntary program.”

  • NOTICE OF PROPOSED RATE INCREASE

    Mar 16, 2016
    Cascade Natural Gas Corporation proposes 4.17 percent increase in natural gas rates.

    On Dec. 1, 2015, Cascade Natural Gas Corporation (Cascade) filed a general rate request with the Washington Utilities and Transportation Commission (WUTC) to increase gas base rates. If approved, the filed request would increase annual natural gas base revenues by $10.5 million (4.17 percent).

    The WUTC will review Cascade’s request; it has up to 11 months to review the filing. If approved, changes will go into effect no later than Nov. 1, 2016.

    The main reason for the rate increase request is to recover the cost of the increased investment in natural gas facilities and increased operating expenses. Cascade has made substantial investments to ensure the safety and reliability of its system. Cascade’s request is based on a proposed 10.0 percent return on shareholder equity.

    Cascade's request also includes a decoupling proposal. Decoupling is a mechanism intended to break the link between a utility’s revenues and a consumer’s energy usage. The actual revenue per customer will vary, up or down, from the level set by the WUTC. This could be due to changes in weather, conservation or the economy. The decoupling mechanism will account for the difference and Cascade will either surcharge or rebate that amount to customers through an annual adjustment filing.

    Based on Cascade’s rate class studies, the rate increase is proposed to be allocated only to residential customers to bring rates more in line with the cost of service. The request would increase the total Schedule 503 residential per therm rate from $0.92438 to $1.02477. This would result in a proposed 8.93 percent increase for residential customers or $4.87 per month for customers who use an average of 54 therms per month.

    General Rate Case Information

    A general rate case is the legal proceeding in which the WUTC will examine a utility’s operations and costs to ensure regulated companies provide safe and reliable service to customers at reasonable rates, while allowing the utility the opportunity to earn a fair return on its investments.

    The WUTC will conduct an investigation and hold hearings to examine the requested increase. The WUTC Staff, Cascade, Public Counsel, and other parties will participate and make recommendations to the WUTC.

    The WUTC has the authority to set final rates based on the results of its investigation, which may be different from Cascade’s requested increase.

    Public Comment Hearing

    The WUTC will conduct public hearings to take comments from the public at the following locations:

    JUNE 14 (Tuesday)

    Mount Vernon Police Department
    Multi-Purpose Meeting Room
    1805 Continental Place
    Mount Vernon, WA 98273
    6:00 – 7:30 p.m.
    (Meeting may adjourn earlier if all commenters have had an opportunity to speak)

    JUNE 17 (Friday)

    Mid-Columbia Libraries
    Kennewick Branch
    Large Meeting Room
    1620 S. Union Street
    Kennewick, WA 99338
    6:00 - 7:30 p.m.

    (Meeting may adjourn earlier if all commenters have had an opportunity to speak)

    The WUTC is committed to providing reasonable accommodations to participants with disabilities. Contact WUTC at 360-664-1132, 306-664-1243 or email human_resources@utc.wa.gov.

    There are several ways to share your comments with the WUTC:
    • In person at a public hearing(outlined above)
    • On the WUTC website at www.utc.wa.gov, and click on Submit a Comment
    • By email to comments@utc.wa.gov
    • By phone at 1-888-333-9882
    • In writing:
      WUTC
      P.O. BOX 47250
      Olympia, WA 98504-7250

    Please include your name and mailing address, reference the name of company (Cascade Natural Gas Corporation) and the Docket UG-152286.

    Public Counsel

    The public is represented in this process by the Public Counsel Unit of the Washington State Attorney General’s Office. You may contact Public Counsel in writing at:

    Public Counsel
    Attorney General of Washington
    800 5th Ave., Suite 2000
    Seattle, WA 98104-3188

    By email: utility@atg.wa.gov

    For more information about Public Counsel, visit:  www.atg.wa.gov/utilities-regulated

    Energy Assistance and Payment Options

    Cascade Natural Gas has a variety of tools available to help customers who may need assistance:

    • Energy assistance programs
    • Energy saving tools and advice
    • Payment options
    • Rebates
    • Energy Cost Comparison

    Customers may qualify for payment arrangements and energy assistance programs on an individual basis.

    For additional information on the proposed rate increase, conservation tips, energy efficiency programs, energy assistance programs and bill payment plans.  Visit the Cascade Natural Gas website at www.cngc.com  or contact us at 1-888-522-1130.

  • Cascade Natural Gas files natural gas increase request in Washington

    Dec 02, 2015

    KENNEWICK, WASH. – Dec. 2, 2015 – Cascade Natural Gas filed a natural gas rate increase request with the Washington Utilities and Transportation Commission Tuesday. If approved, it would increase residential customers’ monthly bill by an average of $4.87 a month.

    “To ensure that our system is safe and reliable we have made significant investments in our natural gas infrastructure. This investment also allows us to meet growing customer demand,” said Scott Madison, executive vice president and general manager of Cascade. “I believe we have the best employees in the business and every day they work extremely hard at watching our operating expenses and looking for ways to be more efficient without compromising the safety of our employees or our customers.”

    The main reason for the rate increase request is to recover the cost of the increased investment in natural gas facilities and increased operating expenses. Cascade’s June 30, 2015, total gross investment for Washington natural gas operations is $619 million, which is $156 million more than the total gross investment in 2006 when the last general rate case was filed.

    The proposed increase is for $10.5 million annually over current rates, or a 4.17 percent overall increase. Cascade serves nearly 204,000 customers in 65 Washington communities. The 2006 rate case resulted in a 2.7 percent increase.

    Based on rate class studies the increase is proposed to be allocated only to the residential rate class in order to bring rates more in line with the cost of service. The allocation results in a proposed 8.93 percent increase for residential customers, or $4.87 per month, on average.

  • J.D. Power recognizes Cascade Natural Gas for outstanding customer satisfaction

    Sep 16, 2015

    KENNEWICK, WASH. – Sept. 16, 2015 – Cascade Natural Gas received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to a national study.

    The 2015 J.D. Power Gas Utility Residential Customers Satisfaction StudySM was released today. Cascade Natural Gas received a score of 694, which was the highest among midsize natural gas utilities in the West Region. The regional average score was 671. The study looks at six study factors, listed in order of importance: billing and payment, price, corporate citizenship, communications, customer service and field service.

    “This is an outstanding recognition for our employees, who make it their highest priority every day to provide safe and reliable natural gas service,” said Scott Madison, executive vice president and general manager of Cascade Natural Gas. “We take great pride in serving our nearly 273,000 customers in Washington and Oregon.”

    The 2015 Gas Utility Residential Customer Satisfaction Study, in its 14th year, is based on more than 66,000 responses from residential customers of 83 large and midsize gas utilities across the continental United States. The study was fielded between September 2014 and July 2015.

  • Cascade Natural Gas files rate decrease request with Oregon Public Utility Commission

    Sep 16, 2015

    KENNEWICK, WASH. – September 16, 2015– Cascade Natural Gas Corporation announced today that it has filed a Purchased Gas Adjustment (PGA) with the Oregon Public Utility Commission to reflect the decrease in pipeline capacity, reservation and storage for natural gas. The overall request, which also includes the end of a year-long refund, means an approximately 7.1 percent decrease for Cascade customers in Oregon.

    “Changes in what Cascade pays for the cost of natural gas and transportation services has decreased, which allows us to pass along those savings to our Oregon customers,” said Scott Madison, executive vice president and general manager for Cascade. “The cost of gas makes up the largest segment of a customer’s bill and is a pass-through cost to customers, so this decrease will translate into a nice cost reduction for our customers.”

    The request, coupled with the end of a year-long refund, means a residential customer using 56 therms a month can expect a decrease of $3.56 on average per month, or approximately $43 for a 12-month period. A commercial customer using an average of 236 therms a month can expect a decrease of $14.92 per month or approximately $179 for a 12-month period.

    A PGA is a mechanism designed to pass the actual costs of gas supplies to customers. It is very common for the company to either under or over collect through the year as the natural gas market changes throughout the year. The actual purchase price usually differs from the projected price.

    The proposed rate increase is expected to go into effect on Nov. 1, 2015, upon PUC approval.


  • Cascade Natural Gas files natural gas increase request in Oregon

    Apr 01, 2015

    KENNEWICK, WASH. – April 1, 2015– Cascade Natural Gas filed a natural gas rate increase request with the Oregon Public Utility Commission Tuesday. If approved, it would increase residential customers’ monthly bill by an average of $1.88 a month.

    “To ensure that our system is safe and reliable we have made significant investments in our natural gas infrastructure,” said Scott Madison, executive vice president and general manager of Cascade. “I believe we have the best employees in the business and every day they work extremely hard at watching our operating expenses and look for ways to more efficient.”

    The main reason for the rate increase request is to recover the cost of the increased investment in natural gas facilities. The projected 2015 year-end total gross investment by Cascade for Oregon natural gas operations is $193 million, compared with $41 million in 1988 when the last general rate case was filed.

    The proposed increase is for $3.6 million annually over current rates, or a 5.11 percent overall increase. Cascade serves about 68,000 customers in 25 Oregon communities.

    The proposed increase for each rate class, which is based on rate class studies, is:
    • Residential 3.48 percent
    • Commercial 5.98 percent
    • Industrial 6.78 percent

    The Oregon PUC has up to 10 months is issue a decision on the proposed increase request. Cascade encourages customers to use energy wisely. Conservation tips, information on energy assistance and information on the company’s budget payment plan can be found on Cascade’s website: http://www.cngc.com/conservation-corner1/energy-saving-tips.

  • Kivisto Named President and CEO of MDU Resources Group's Utility Companies

    Jan 08, 2015
    Nicole Kivisto

    MDU Resources Group, Inc. today announced that Nicole Kivisto has been named president and CEO of the corporation’s utility group, which includes Montana-Dakota Utilities Co., Great Plains Natural Gas Co., Cascade Natural Gas Corp. and Intermountain Gas Company. The utility group serves more than 1 million electric and natural gas customers in eight states.

    Kivisto’s new role will be effective Jan. 9. She replaces K. Frank Morehouse, who has resigned.

     
    “Nicole is an outstanding leader who is widely respected across our utility group’s management team,” said David L. Goodin, president and CEO of MDU Resources. “With her broad financial expertise and success in her operational role, Nicole is ideally suited to lead the utility group’s continuing growth.”

    Kivisto has been vice president of operations for Montana-Dakota Utilities Co. and Great Plains Natural Gas Co. since January of 2014. Prior to that she was vice president, controller and chief accounting officer for MDU Resources Group. Kivisto joined the company in 1995 and has held a number of positions of increasing responsibility, including controller.

    Kivisto is a native of Beulah, N.D. She has a degree in accounting from the University of Minnesota-Moorhead and is also a graduate of the Carlson School of Management Minnesota Executive Program and the University of Idaho’s Utility Executive Course. She is a certified public accountant.

    For the complete news release, visit http://www.mdu.com/News/2015/01/08/kivisto-named-president-and-ceo-of-mdu-resources-group-s-utility-companies.

  • Cascade Natural Gas files rate increase request with Washington UTC

    Sep 30, 2014

    KENNEWICK, WASH. – Sept. 30, 2014 – Cascade Natural Gas Corporation announced today that it has filed a Purchased Gas Adjustment (PGA), as well as two other filings, with the Washington Utilities and Transportation Commission to reflect the annual adjustment in the cost of natural gas, including an increase in pipeline capacity, the cost recovery of energy efficiency programs and the cost recovery of its pipeline replacement program. The overall request is a 5.62 percent increase for Cascade customers in Washington.

    “The bulk of this increase request is because of an increase in pipeline capacity that is needed to meet demand, as well as the commodity cost of gas, which is up slightly over last year,” said Scott Madison, executive vice president and general manager for Cascade. “Last winter was very cold across the nation, which drew down reserves to their lowest levels since 2003. A lot of natural gas is going back into storage, which has created a slight increase in the demand on natural gas.”

    The cost of gas makes up the largest segment of a customer’s bill and is a straight pass-through cost to customers. Cascade does not make a return on the cost of gas.

    Each of the filings breaks down as follows: 
    • PGA filing for the cost of natural gas and pipeline capacity increase: 5.24 percent increase.
    • Energy efficiency program cost recovery: 0.1 percent decrease.
    • Pipeline replacement cost recovery: 0.48 percent increase.

    The combined effect of the filings means a residential customer using 56 therms a month can expect an increase of $3.38 on average per month, or approximately $40.56 for a 12-month period. A commercial customer using an average of 271 therms a month can expect an increase of $16.21 per month or approximately $194.52 for a 12-month period.

    A PGA is a mechanism designed to pass the actual costs of gas supplies to customers. It is very common for the company to either under or over collect through the year as the natural gas market changes throughout the year. The actual purchase price usually differs from the projected price.

    The proposed rate increase is expected to go into effect on Nov. 1, 2014, upon WUTC approval.


  • Cascade Natural Gas files rate increase request with Oregon Public Utility Commission

    Sep 15, 2014

    KENNEWICK, WASH. – Cascade Natural Gas Corporation announced today that it has filed a Purchased Gas Adjustment (PGA) with the Oregon Public Utility Commission to reflect the increase in the cost of natural gas for a 12-month period. The overall request means an approximately 1 percent increase for Cascade customers in Oregon.

    “Last winter was very cold, which drew down reserves to their lowest levels since 2003. A lot of natural gas is going back into storage, which has created a slight increase in the demand on natural gas,” said Scott Madison, executive vice president and general manager for Cascade. “The cost of gas makes up the largest segment of a customer’s bill and is a pass-through cost to customers.”

    The request means a residential customer using 55 therms a month can expect an increase of $0.37 on average per month, or approximately $4.44 for a 12-month period. A commercial customer using an average of 230 therms a month can expect an increase of $0.60 per month or approximately $7.20 for a 12-month period.

    A PGA is a mechanism designed to pass the actual costs of gas supplies to customers. It is very common for the company to either under or over collect through the year as the natural gas market changes throughout the year. The actual purchase price usually differs from the projected price. Also, the projected price is based on average weather conditions.

    The proposed rate increase is expected to go into effect on Nov. 1, 2014, upon PUC approval.

    Cascade Natural Gas is a natural gas distribution company serving approximately 268,000 residential, commercial, industrial and transportation customers in 96 communities in Washington and Oregon. Cascade is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as “MDU.” For more information about MDU Resources, visit the company’s Web site at www.mdu.com. For more information about Cascade, visit www.cngc.com.

  • City of Bend increases franchise fee tax for Cascade Natural Gas customers

    Aug 05, 2014

    The Bend, Oregon, City Council recently approved Ordinance No. 2222, granting a franchise by the city of Bend to Cascade Natural Gas Corporation. With this approval, the city has imposed an increase in the collection of the franchise fee from 4.5 percent to 5 percent.

    The non-exclusive franchise agreement between the city of Bend and Cascade Natural Gas allows the city to collect a maximum permissible franchise fee of 8 percent of gross revenues. The city has chosen a franchise fee of 5 percent to be assessed as follows:  Cascade Natural Gas will contribute the first 3 percent of the fee as per Oregon Public Utility Commission Tariff 100, and the remaining 2 percent will be paid by the customer on their monthly billing statement as “City Tax.” 

    The increased tax will be reflected on all bills of customers living within the city limits of Bend, Oregon, starting Sept. 3, 2014.

  • Cascade Natural Gas providing service to natural gas fueling station for garbage trucks

    Jul 17, 2014

    Cascade Natural Gas is providing infrastructure and natural gas to a compressed natural gas fueling station that opened in Pasco, Washington. The fueling station is owned by Commercial Fueling LLC and will provide service to Basin Disposal, which plans to convert its fleet of garbage trucks from diesel to natural gas. Not only will Basin Disposal save money on fuel but the conversion to natural gas will reduce emissions from its truck fleet by half.

    Numerous state and local dignitaries attended a ribbon-cutting event held at the site Friday.

    Cascade personnel invested considerable time in designing and installing infrastructure to serve the fueling station, the first private compressed natural gas station in Cascade’s service territory. The fueling station also will be open to customers from Pasco and West Richland, as well as trucks passing through the area. 

    Basin Disposal has committed to putting four new garbage trucks into service each January for the next four years, in addition to the initial four trucks that will run on CNG this year. 

    “While this isn’t a large-consumption customer, we are excited about connecting a customer whose consumption is not weather dependent, such as home heating,” said John Cooley, manager of industrial services at Cascade. “Customers like Basin can provide Cascade with a consistent revenue stream year-round.”














    Eric Martuscelli, vice president of operations, John Cooley, manager of industrial services, and Mike Clapp, region director represented Cascade Natural Gas in the ribbon-cutting ceremony Friday in Pasco, Washington, for the opening of a new compressed natural gas fueling station.

  • Northwest Gas Association Releases 2014 Gas Outlook

    Mar 24, 2014

    Source: Northwest Gas Association Website - March 24, 2014
    This week the Northwest Gas Association (NWGA) released the 2014 edition of the annual Natural Gas Outlook Study, a regional look at natural gas supply, demand and infrastructure in the Pacific Northwest.

  • J.D. Power recognizes Cascade Natural Gas for outstanding customer satisfaction

    Sep 18, 2013

    KENNEWICK, WASH. – Cascade Natural Gas received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region in a tie, according to a national survey.

    The 2013 J.D. Power Gas Utility Residential Customers Satisfaction StudySM was released today. Cascade Natural Gas received a score of 655, which tied with Intermountain Gas Company for the highest among midsize natural gas utilities in the West Region. The regional average score was 646. The study looks at six survey areas: billing and payment, price, corporate citizenship, communications, field service and customer service.

    “This is an outstanding recognition for our employees who make it their highest priority every day to provide safe and reliable natural gas service,” said Scott Madison, executive vice president and general manager of Cascade Natural Gas. “Cascade takes great pride in serving our more than 264,000 customers in Washington and Oregon.”

    In its 12th year, the study surveys customer satisfaction across a number of factors, including billing and payment, price, corporate citizenship, communications, customer service and field service.

    Cascade Natural Gas is a natural gas distribution company serving approximately 260,000 residential, commercial, industrial and transportation customers in 96 communities in Washington and Oregon. Cascade is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as “MDU.” For more information about MDU Resources, visit the company’s Web site at www.mdu.com. For more information about Cascade, visit www.cngc.com.                                                     

    ************

    Media Contact: Mark Hanson at (701) 530-1093 or mark.hanson@mduresources.com


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